"Go Hilton" Employee, Family & Friends Rate: How to Save 75% (2024)

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Table of Contents[Hide][Show]
  • Hilton Team Member Travel Program (“TMTP”)+
    • “Go Hilton” Discounts by Brand
    • Hilton Friends and Family Rate
  • How to Book Hilton Team Member Travel Rates+
    • How to Book Hilton Friends and Family Rates
    • Booking a Group Trip
  • Tips for Finding Employee Discount Availability+
    • 1. Use the Flexible Dates Feature
    • 2. Mix and Match Rates
    • 3. Be Flexible With Your Travel Dates
  • Hilton Honors Benefits
  • The “Go Hilton” Long Tenure Travel Program
  • +
    • Annual Number of Night Restrictions
  • FAQ’s

Hilton has a great employee discount program that can save employees and their friends and family a ton of money when they stay at Hilton properties. With the “Go Hilton” Team Member Travel rate, Hilton offers one of the best discount travel programs in the industry.

Some of the terms can be a bit confusing, so we created this detailed guide to explain all of the rules, features, and benefits of this great employee perk.

Keep reading to learn how to book these rates, who is eligible, and some important restrictions with the friends and family rates. We’ll also cover additional discounts with the program, like food and beverage, which can make your stay at any Hilton property an even better deal!

Hilton Team Member Travel Program (“TMTP”)

To qualify for this program, you must be a current Hilton “team member” or owners club member.

  • A “team member” includes all regular full-time, part-time, and seasonal staff as long as they are employed by Hilton and/or the hotel and work a regular schedule.
  • An owners club member owns 25% or more of a Hilton property.

“Go Hilton” Discounts by Brand

The program offers team members deeply discounted room rates at Hilton-managed properties. The nightly rates vary by brand and can be discounted by up to 75% off rack rates.

  • $35 for Hampton, Hilton Garden Inn, Homewood Suites, Home2 Suites, and Tru by Hilton
  • $45 for Hilton Hotels & Resorts, DoubleTree, Embassy Suites, and Tapestry
  • $55 for Curio, Canopy, and Hilton Grand Vacations
  • $75 for Waldorf Astoria and Conrad
"Go Hilton" Employee, Family & Friends Rate: How to Save 75% (1)

Hilton Friends and Family Rate

In addition to the “Go Hilton” Team Member rate available to Hilton employees, Hilton also offers a discounted Friends and Family rate so you can extend your benefits to the people you are closest to.

To be eligible for the Hilton Family and Friends rate, you must have your own Hilton Honors account and be referred by a Hilton employee.

The employee must add you to his/her eligible friends and family list (in the “Hilton Lobby”), so you’ll need to provide them with your Hilton Honors number and name, which appears on your account.

Hilton Lobby – Where you set up friends & family members

The Hilton Lobby is the name of the Hilton team member portal where family and friends can be set up and connected to the Hilton employee.

How to add friends and family members to a Hilton Lobby employee profile:

  1. Log into the Lobby at Lobby.hilton.com. (If you can’t access the Lobby, go to Lobby.hilton.com, click on New Users, and follow the prompts to set up your Hilton ID.)
  2. Click “My Applications” in the menu bar at the top of the screen.
  3. Click “Go Hilton Account”. This will bring you to your Go Hilton Account, where you can manage your Family and Friends list.

You may have up to 30 family or friends on the list at a time. The list can be updated anytime, so you can add or remove names as needed.

You will need the following information for each person on your list:

  • Hilton Honors Account #: Family and friends must have their own Hilton Honors Account #. If they don’t have one, they can sign up at www.joinhonors.com.
  • First and Last Name: The name you enter must match the name on your family members’ and/or friends’ Hilton Honors account.

Note: Please give them your information exactly as it appears on your account. Otherwise, the approval will not go through, so double-check that you supply the correct information.

How to Book Hilton Team Member Travel Rates

Eligible Hilton employees and their authorized family and friends must each log in at theGo Hilton booking sitewith their own Hilton Honors sign-in and password to manage their reservations.

"Go Hilton" Team Member Travel Rate

Hilton Employees can save up to 75% with the "Go Hilton" Team Member Rate.Plus Friends and Family can save up to 50%.

Book Here!

How to Book Hilton Friends and Family Rates

After your friends and family members have been added to the team member’s list, they can book the Family & Friends rates themselves on the “Go Hilton” booking site up to one year before their planned stay.

This rate is 35-50% off the Hilton’s Best Available Rate, which is Hilton’s lowest advertised rate. Approved Family & Friends can reserve up to two rooms per hotel stay for up to seven nights.

What are “Extra” Team Member Rates and “Extra” Family & Friends Rates?

“Extra” discounted rates are offered at the discretion of a given property based on the current business climate and their reservation needs.

These rates aren’t discounted quite as much as the traditional Team Member rate or a Friends and Family rate, but they don’t count against your annual night limit, so if the rate is good and you plan on “maxing out” your team member nights throughout the year, you may want to consider booking these rates first.

The rates will appear on the reservation search results as “EXTRA TEAM MEMBER” or “EXTRA FAMILY-FRIENDS.” These are excellent rates but harder to find, especially at popular destinations.

Booking a Group Trip

Pro Tip: You can combine the employee rate with a friend and family rate to book a group vacation for up to a week with four discounted rooms. Your friends will love you for this!

According to Hilton’s policy, employees may reserve up to two rooms at the team member rate and up to two more rooms at the Family & Friends rate, for a total of up to four rooms per stay.

The rooms can be booked for up to 7 consecutive nights at a given property, making this a great way to book a week-long trip with a group!

Tips for Finding Employee Discount Availability

These rates can sometimes be tough to find, so here are some tips to consider when booking Hilton TMTP rates. You may not get the exact dates you want, but these tips will help you get a great “Go Hilton” rate at a Hilton property.

1. Use the Flexible Dates Feature

Go to the “Go Hilton” Portal and search for a one-night stay, then click the ‘My dates are flexible’box. This will let you see employee (“TMTP”) rate availability each day in a calendar view for the hotel where you want to stay.

The flexible search feature allows you to search for just one night and find each night that offers the rate. By contrast, if you were to search for a three-night stay and only two nights offered the rate, the search would come back as unavailable.

2. Mix and Match Rates

Using the flexible dates feature, you may find that the Go Hilton TMTP rate is available on three of the five nights of your planned trip. If this is the case, make separate bookings. One reservation with the nights the TMTP rate is available, and another booking at the best available rate or maybe a friend and family rate.

Even though you won’t get the rate for your entire trip, the savings will still be huge!

3. Be Flexible With Your Travel Dates

This may be tough if you are not a “planner,” but try to book your room as far out as possible to take advantage of all potential availability.

Keep checking if you don’t find availability at the hotel you are looking for. Team member rate availability is based on each property’s expected occupancy, which can change frequently.

The room may not be available today, but that could change in another month or two.

Food & Beverage Discount

"Go Hilton" Employee, Family & Friends Rate: How to Save 75% (5)

Team members also receive discounts when dining on the property. This discount is not tied to the room rate and gives employees a 50% discount on food and beverages on the property.

However, there is one small caveat to consider before you take advantage of that 50% food and beverage discount.

  • The discount only applies to restaurants under the same management as the hotel, so double-check before you splurge on that dinner.
  • Also, this only applies when staying at the hotel with a team member rate.

Hilton Honors Benefits

Another great feature of the team member program is that they honor your Hilton elite status and Hilton Honors points. This means that you can potentially get a nice upgrade, earn Hilton Honors points, and get a heavily discounted rate!

The “Go Hilton” Long Tenure Travel Program

Not only does Hilton offer these great rates to current employees, but you can also get a discount if you worked for Hilton for over ten years but are no longer an active employee.

The Long Tenure Travel Program has two tiers:

  1. If you worked for Hilton for 10-20 years, you have access to Friends and Family rates for up to 70 nights per year for life.
  2. If you worked for Hilton for over 20 years, you can access Team Member rates for up to 30 nights per year and Friends & Family rates for up to 70 nights per year for life.

These rates are only available to former employees and cannot be passed on to family or friends.

Terms & Conditions:

  • You must behave yourself when staying with these rates, or you could be fired. Hilton terms state that bad behavior when staying under these rates could result in loss of the benefit or potentially even being fired.
  • You cannot sell your reservation using this rate to anyone else.
  • Team Members cannot use the rate at the property where they regularly work.

Booking Terms & Restrictions

  • All bookings with this rate must be made on the Go Hilton booking site by the guest who will be staying. Team Members must log in with their personal Hilton Honors information, and the approved friends and family must also login with their Hilton Honors information. Reservations with this rate cannot be made through any other booking channels.
  • The Hilton employee must be present at check-in and for the entire stay to receive the “Go Hilton” Team Member rates. No one else can use this rate, but they can use the friends and family rate.

Annual Number of Night Restrictions

  • Every Hilton Team Member is allowed to book and/or use up to 30 “Go Hilton” Team Member rate room nights plus up to 70 Family & Friends rate room nights per calendar year, up to 100 room nights per calendar year between the two rate types.
  • Any rooms booked under the “Extra” Team Member or “Extra” Family & Friends rates will not count against the Hilton Team Members’ annual room night total.

Family and Friends Terms & Restrictions

  • The Hilton Team Member rates and the Family & Friends rates are for leisure travel only. They can’t be used for a business trip.
  • Hilton employees can reserve up to two rooms with the Team Member rate and up to two Friends and Family rate rooms together per stay, per hotel, for up to four rooms, which is nice when traveling with a family or group.
  • Hilton employees can stay in a single hotel for up to seven consecutive nights with the Team Member rate and for up to seven consecutive nights with the Friends and Family rate, or vice versa. However, they cannot stay for more than fourteen straight nights between the two sets of rates per stay, per hotel.
  • Approved Family & Friends can reserve up to two Family & Friends rate rooms for up to seven straight nights at a time per stay, per hotel.

FAQ’s

Which hotels honor the Hilton Go Rate?

As an employee, the rate is eligible to be used at any Hilton property globally, except for the hotel you are employed with. However, your friends and family can book the friends and family rate at any hotel. This assumes the rates are available, and they generally are if the hotel has less than 90% occupancy.

How do I make, change, or cancel a reservation?

Fundamentally, it’s no different than with any reservation. Just log into the “Go Hilton” home page (hilton.com/go) with your Hilton Honors login information to manage your reservations. The biggest difference from a regular reservation is that this must be done on the “Go Hilton” page, not your normal Hilton Honors account.

Can you contact the main Hilton customer support line to cancel or change a reservation?

Unfortunately, the answer is no. The Hilton Reservations & Customer Care Center cannot assist with reservations for Hilton Team Member rates or Family & Friends rates.

What is the Hilton Go Telephone Number & Help Desk?

There is a customer support line, however, these representatives cannot book, modify, or cancel Go Hilton reservations. Any changes you want to make have to be done through the Go Hilton booking website.
Inside the United States and Canada (toll-free): +1-800-548-8690
Outside the United States and Canada (not a toll-free call): +1-800-449-4155

What other hotels offer employee rates?

All of the major hotel chains offer some level of discount or free travel to employees and their family members. Hyatt has the best employee discount program of all the major hotel chains because they give you 12 completely free nights at any Hyatt property in the world, every year. Marriott has “The Marriott Explore Rate” which is similar to the “Go Hilton” Team Member Rate and the IHG Employee Rate because employees are provided with a deeply discounted nightly rate. These are great perks for hotel employees and team members who work very hard every day and should be able to enjoy discounted trips to some great properties as well.

What does TMTP stand for?

“TMTP” is the acronym/abbreviation for the Hilton Team Member Travel Program.

How do I check in with a Hilton Employee Rate?

Guests staying under Team Member or Family & Friends rates just need to present a photo ID at check-in. Other authorization forms (including the old paper Passports) aren’t required for anyone. Team Members must be present at check-in and for the duration of Team Member rate stays.

What is Thrive at Hilton?

“Thrive at Hilton” is Hilton’s philosophy for their team members that if they are at their best personally and professionally, they will give their guests the best experience they can have. This includes access to learning and career development opportunities, a flexible work environment, or industry-leading benefits (like the Team Member Travel Program).

"Go Hilton" Employee, Family & Friends Rate: How to Save 75% (2024)

FAQs

How much discount for friends and family at Hilton? ›

UNIQUELY HILTON BENEFITS

You will be able to enjoy 100 discounted nights per year, with Team Member room rates at Hilton properties as low as $40 USD, Family & Friends rates at up to 50% off publicly available rates and a 50% discount at participating hotel restaurants when staying with Go Hilton rates!

How do I add friends and family rate to my Hilton? ›

Log into the Lobby at Lobby.hilton.com. in the menu bar at the top of the screen. Family & Friends list. Follow the steps below to register the family and friends that you wish to allow to book Family & Friends Travel Program discounts.

Can my spouse use my Hilton team member rate? ›

Authorized family and friends must be present at check-in and for the duration of Family & Friends rate stays booked in their name and Hilton Honors account. Non-Team Members, family/friends, etc., cannot use Team Member rates.

How to get discount in Hilton? ›

You can receive a Hilton Honors discount by becoming a Hilton Honors Member. Join now to start earning Points on your stays and receive discounted rates.

What is the average friends and family discount? ›

Depending on your margins, 10-15% is a healthy discount which benefits the recipient without harming you too much. It's a good idea to set guidelines and track discount sales as a separate demographic group on your point of sale system, so that you can see exactly what it's costing you each month or year.

What are the limitations for Hilton friends and family? ›

The Friends & Family discount used to be 50%, but now it is 35% to 50% off the Best Flexible Rate. Hilton reviews this during the first quarter and may put it back to 50%. There will be fewer EXTRA rates available that don't count towards the yearly limit of 30 employee and 70 Friends & Family nights.

How to get Hilton Diamond status for life? ›

To be a Lifetime Diamond Member, you must earn Hilton Diamond status for 10 (non-consecutive) years and complete 1 additional milestone: Complete stays totaling 1,000 paid and reward nights.

How to get Hilton Diamond status for free? ›

  1. Are you a Hilton loyalist? ...
  2. Here's how to get Hilton Diamond status for free (in essence): The Hilton Honors American Express Aspire Card grants you complimentary Hilton Honors™ Diamond Status for as long as you hold the card. ...
  3. Your other option is the Hilton Honors American Express Surpass® Card.
May 29, 2024

Can two people use the same Hilton Honors account? ›

Hilton Honors accounts are available for individuals only. The only exception is for spouses who jointly own a timeshare through the Hilton Grand Vacations Club.

Can a married couple share a Hilton Honors account? ›

Can my spouse and I share one Hilton Honors account? No. As of 1 April 2004, multiple members may not share an account.

How much is 50,000 Hilton points worth? ›

How Much Hilton Honors Points Are Worth
Number of Hilton Honors PointsAverage Value
50,000$300
60,000$360
70,000$420
80,000$480
2 more rows
Mar 21, 2024

Do Hilton Honors members get free water? ›

Hilton Honors Gold Benefits

Gold Hilton Honors Members Receive: Complimentary WiFi. Two bottles of water per stay. Choice of either 1,000 My Way points or a $15 Daily Food & Beverage Credit per person (valid for up to two registered guests), for each night of your stay.

Do Hilton employees get 50% off? ›

Q: Is the employee discount available for dining at Hilton properties? A: Yes, Hilton employees receive a 50% discount on food, beverage, and property when dining on the Hilton property. However, the discount only applies to restaurants under the same management.

How to book Hilton cheaper? ›

The farther ahead you book, the more you save. Based on availability. Advance booking is required. For best results, search at least four months ahead.

Can you negotiate with Hilton? ›

Though it's best to phone ahead, you can negotiate on arrival. If you walk in without a reservation and are unhappy with the rate you are quoted, tell the desk clerk and ask if there is a lower rate or offer a rate that you are willing to pay. Always wait until the desk is not busy.

How much of a discount do you get with Hilton Honors? ›

Guaranteed Member Discount

Discounts are as follows: Hilton Honors members will receive a discount – from 2% off the eligible rate – depending upon booking window, region or country, day of the week and other circumstances determined by Hilton Honors. Hilton Honors discount does not apply to all available rates.

What are Hilton family friendly benefits? ›

Hilton has a number of benefits and programs, from parental leave to an inclusive and flexible work environment, to generous paid time off and exclusive travel discounts, designed to support our Team Members, including working parents.

What age is senior discount for Hilton Honors? ›

Travelers aged 65 and older and their families can save up to 7% off our Best Available Rate* at participating Hilton properties. A maximum of two rooms are bookable at this rate. Proof of eligibility is required at check-in. Where to?

Can you use a family members Hilton Honors? ›

A member can gift their Hilton Honors experiences to a friend or family member as long as this person obtains Hilton Honors' prior written consent and respects the Hilton Honors Experiences site terms and conditions of the specific reward.

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